CityHouse Care
Contact us &
Complaint
CityHouse receives and processes customer feedback according to a clear, transparent, and compliant process.
When submitting a complaint, please provide your full name, phone number, the details of your feedback, and any relevant evidence to help CityHouse assist you more quickly.
01
Complaint Receipt
Please send any feedback or complaints via email or CityHouse's official hotline.
02
Processing time
Initial response within 24 hours. Expected processing time is 3-7 business days.
03
Processing procedure
Receive information
Verify content
Propose a solution.
Customer feedback
04
Commitment
CityHouse is committed to transparent handling, protecting the legitimate rights of customers, and providing support in a spirit of cooperation.
05
In case of dispute
If no agreement is reached, the dispute will be resolved according to the provisions of Vietnamese law.
