Pricing policy &
Terms of service

Principles of publicizing and applying prices

• Accommodation service prices are displayed based on the facility, room type, length of stay, number of guests, and rate conditions at the time the customer searches or books.

• Prices are subject to change depending on the time, room availability, room type, length of stay, and applicable promotional programs.

• The price applied to the transaction is the price displayed at the confirmation step before payment, except in cases of obvious display errors or as otherwise prescribed by law.

• Customers are responsible for checking the price, surcharges, included or excluded services, and applicable conditions before confirming payment.

Surcharges and additional services

• Room rates apply to the standard number of guests for each room type. Surcharges may apply when the number of guests exceeds the standard or when customers have additional requests.

• Services such as dining, laundry, airport transfer, or other incurred services are only included in the price when clearly stated in the service package or booking.

• In case of surcharges or additional costs, relevant information will be notified or displayed to the customer before confirming the use of the corresponding service.

Promotional programs and rates with specific conditions

• Promotional programs, preferential rates, or special rates may come with specific conditions regarding payment, cancellation, booking modification, or refund.

• Specific conditions are publicly disclosed before the customer confirms the transaction and take precedence for the corresponding booking.

Service provision conditions

• Customers must provide complete and accurate information necessary to establish and fulfill the booking.

• Customers must fulfill their payment obligations according to the booking conditions and comply with the accommodation regulations publicized or properly notified by CityHouse.

• Service provision is subject to room availability, supply capacity at the accommodation, and the customer meeting the booking conditions.

• A booking is established when the customer receives a booking confirmation from the system or CityHouse.

Cases of restriction, refusal, or suspension of service provision

• CityHouse may refuse, suspend, or cancel service provision when booking information is incomplete, inaccurate, or unverifiable.

• CityHouse may refuse or cancel services when the customer fails to fulfill their payment obligations according to the booking conditions.

• CityHouse may refuse or suspend service provision upon detecting signs of fraud, forgery, legal violations, or breaches of accommodation, security, or safety regulations at the facility.

• Service provision may be affected or unfeasible in cases of force majeure, technical incidents, system errors, synchronization errors, or unexpected changes in room availability.

• If CityHouse cannot provide the confirmed service due to reasons on CityHouse's part, CityHouse will contact the customer to propose a suitable alternative or process the paid amount according to the cancellation, modification, and refund policy published on the website.

Information transparency and customer support

• CityHouse publicly discloses information related to prices, price conditions, surcharges, and conditions or restrictions on service provision within the scope applicable to the transaction.

• Customers should thoroughly check information before payment. If clarification on price or service conditions is needed, customers can contact CityHouse via the support channels published on the website.